Terms and conditions
Terms and conditions of use of the Expert Worker website
Worker services are provided by S.C. WORKER PARTNER S.R.L., and the use of the application implies full and unconditional acceptance of the terms and conditions presented below. These Terms and Conditions are communicated to users through the front page and are managed entirely by S.C. WORKER PARTNER S.R.L..
Continuing to visit the Worker application implies your agreement to the platform regulations, namely confirmation that you fully agree to the terms and conditions of use mentioned above and/or future formulated. We invite you to read the entire document before use. User – any person who accesses/uses the www.expworker.com platform Use of the Platform – refers to visiting, placing and saving preferences and bookmarks Provider – the entity that delivers the ordered service, in this case S.C. WORKER PARTNER S.R.L Feedback – providing feedback and proof of continued service.
Security terms
By using the Expert Worker website – www. expworker.com – you give your consent for personal data to be processed in accordance with the terms and conditions provided in the Privacy Policy section of this platform. SC WORKER PARTNER S.R.L. processes orders and personal data in order to save and deliver the orders made by the buyer.
Each user will use his own personal data in the purchase of goods listed on the site and will act in his own name; in the case of orders made for persons other than the buyer making the payment, the beneficiary person will be notified of the use of his data by the buyer, it being understood that the discretion of personal data is not guaranteed. More information about the protection of personal data is contained in the Privacy Policy. We note that the company S.C. WORKER PARTNER S.R.L. makes every effort to ensure that the data transmitted and collected are protected and archived in accordance with the European GDPR legislation.
At the same time, it cannot be guaranteed that the information that the user receives or sends using the services offered through the application cannot be completely immune to cyber attacks or crimes. In the event that third parties intercept registered data, transmitted in/through the Worker application, the company S.C. WORKER PARTNER S.R.L declines any responsibility for this act and any damages caused to users or third parties.
Safety terms
S.C. company WORKER PARTNER S.R.L., through www. expworker.com makes every effort to deliver the ordered services within parameters appropriate to each client. In this regard, in case of possible delivery below the requirements specifically mentioned in the offer, each user has the right to provide feedback through the Expert Worker mobile application and to benefit from free rework, within the time and personnel availability of the provider. S.C. Society WORKER PARTNER S.R.L. through the Expert Worker Mobile Application and through www.expworker.com is not and cannot be held responsible if the impossibility of complying with obligations is due to third-party causes, such as fortuitous events or force majeure, or situations where a third party does not fulfill or does not fulfill its obligations properly and this affects the way in which the services are provided through the Worker application.
However, S.C. WORKER PARTNER S.R.L. makes no warranty that the mobile application service will be provided uninterrupted, timely, always secure or free of errors or associated cyber risks. Also, the company cannot be held responsible for any damage that may occur as a result of using the site and/or accessing related pages and/or downloading files that have been subjected to cyber attacks or phishing actions or any kind of of another attack on the application and its operation.
Rights and obligations
The user has the right to have free access to the www.expworker.com Worker website and to have all the information and details necessary to operate the mobile application and to order the desired services in full knowledge of the case. Purchases of services related to the field of cleaning and hygiene can be ordered both through www.expworker.com and through the mobile application or telephone order, by completing the order/contact form, with the transmission and saving of personal preferences included.
The user has the right to notify the provider of any complaint he considers necessary and has the right to resolve, where this resolution is possible and accessible to the provider. The user will not use names or addresses other than the real ones, to ensure the possibility of delivery of services. The user will use the platforms made available by Expert Worker only for legal purposes, i.e. will not modify, transmit, publish, reproduce, transfer or sell any kind of information or services obtained as a result of the interception of data from the site and will not commit acts of cracking, hacking, “Denial of Service” attacks, or any other act that circumvents the general Internet usage policy.
Thus, violating or attempting to violate the security of computer systems or networks falls under the criminal law, any violation of the law to be reported to the competent bodies and sanctioned according to the law. The provider undertakes to deliver the ordered services under the terms and conditions agreed with the client. If a user opts for one of the packages made available by the provider, and the provider (including through its agents/staff/collaborators) finds that the customer’s needs exceed the package ordered by the customer and the delivery exceeds the costs included in the ordered package, then SC WORKER PARTNER S.R.L. reserves the right to issue an invoice to the client in an amount that covers the services provided and that does not reflect the services ordered by the client.
Copyright and intellectual property
SC WORKER PARTNER S.R.L owns the copyright and all other intellectual property and exploitation rights, regarding the online platform www.expworker.com, as well as the texts, information and ideas developed and contained under the Worker logo.
The user irrevocably undertakes and commits to S.C. WORKER PARTNER S.R.L not to use without right the information, data, documents, image and specific elements of Worker graphic illustration for which S.C. WORKER PARTNER S.R.L has intellectual property rights. The user also undertakes to indemnify S.C. WORKER PARTENER S.R.L. against any claims and legal actions resulting from the violation of intellectual property rights (patents, names, trademarks, content and private information, and the like, without being limited to those listed).
Regulation and interpretation
SC WORKER PARTNER S.R.L. reserves the right to modify and update the terms and conditions of use of the online platform www.expworker.com, as well as any other information or details that may influence its use, without the need for prior notification or notice of any kind to the user or others part. As such, by using the online platform www.expworker.com by the user, he expresses his agreement with regard to possible future changes, without the need for notification in this regard.
By using the www.expworker.com online platform, the user explicitly agrees that all situations that include and/or exceed the provisions of these Terms and Conditions and that may arise between the parties shall be interpreted in accordance with Romanian legislation and any misunderstanding shall be submitted to the courts competent from the territory of Satu Mare county, Romania.
Privacy policy
S.C. Society WORKER PARTNER S.R.L. via www.expworker.com automatically records details about your visit; by using this platform you agree to our privacy policy. The information collected refers to the type and location of the device, the IP address, the type of software used by the browser, the actions performed in the platform, the sections of interest and preferences, the date and duration of your visit.
Also, in the processing of orders we collect and process different types of data including name, surname, address, contact data (phone, email), specific preferences, requirements and personalized requests, isotric saving of preferences and orders, sensitive data about the device and usage . In using the platform for the purchase of services offered, financial information will be collected to carry out and process transactions, authentication data for the protection of this data.
The collected data are used in order to provide the ordered services: in delivery, communication, information, promotion, surveys, campaigns and contests with the possibility of winning, marketing and the granting of loyalty benefits, for the permanent improvement of the quality of the services offered, performing statistical analyses, solving complaints and requests, improving the user experience.
For a complete provision of the requested services, it is possible that the collected data will be disclosed to the following categories of recipients: suppliers directly/indirectly involved in the insurance process – the permanent delivery team and temporary or part-time collaborators, internal administration, suppliers of detergents and products cleaners, IT service developers, related digital services, assistants and other collaboration agents, payment processing service providers, direct and intermediary banking entities, marketing and market research service providers, couriers, customer satisfaction surveys and other similar services; and in case of need: state authorities, judicial or arbitration courts, notaries public, lawyers, bailiffs, translation offices, other authorized services in the legal, governmental, administrative, fiscal field, if necessary. The data will be transmitted strictly for the purpose of providing expressly requested services and possible complaints.
Cookies and security of collected data
Cookies improve your access to the platform and facilitate your use in/through your visits; identify repeat visitation and save preferential content. The cookies used enhance the user experience by tracking and targeting based on interests.
The entity collecting and using information is the company S.C. WORKER PARTNER S.R.L.. Any request for information regarding the collection, use, possession and archiving of sensitive and personal data can be made by using no. by phone +40 752 635 330, +40 773 370 940 or by accessing the email address contact@expertworker.ro.
The data will be used by third parties strictly for the management of the company, the development of its related online platforms and the constant improvement of services and digital experiences for users. The collected data will not be sold, traded, transmitted for purposes other than those declared and provide support for transparent information on the use of data.
Any data will be used for the purpose of investigating, preventing or taking measures regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the terms of use or other violations of the law. S.C. Society WORKER PARTNER S.R.L. respects the rights conferred by Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free movement of such data, of Law no. 365/2002 on electronic commerce, as well as Ordinance no. 130/2000 on consumer protection when concluding and executing distance contracts, as amended.
Personal data will be processed and archived for an indefinite period, being stored by the company S.C. WORKER PARTNER S.R.L., as long as it is necessary for the purposes mentioned above or for the period of time provided by the general legal provisions. We note that your data is kept on secure servers of our data storage and archiving providers, in systems that comply with the security rules provided for by the GDPR. The request to delete certain/all personal data can be made at any time by accessing the contact details mentioned at the end of this document.
User rights
In connection with the processing of personal data, based on the conditions specified in the European Data Protection Regulation 679/2016, you can exercise any of the following rights:
The right of access allows you to obtain information about the data collected and how it is processed.
The right to rectification implies the right to request the rectification or updating of inaccurate or incomplete personal data concerning you or their completion when they are incomplete.
The right to data erasure or the “right to be forgotten”, which means the right to request the erasure of personal data concerning you, in certain circumstances such as (i) the personal data are no longer necessary to fulfill the purposes for which they were collected or processed, (ii) your data was processed illegally, (iii) data processing took place based on your consent, and it was withdrawn.
The right to withdraw your consent. Consent may be withdrawn by notice at any time. However, please note that the revocation of consent does not affect the lawfulness of the use of the data prior to the withdrawal of consent (notification is not retroactive).
The right to restriction of processing. Presupposes the right to request and obtain the restriction of the processing of personal data concerning you in certain circumstances, such as (i) you contest the accuracy of the data for the period that would allow us to verify the accuracy of that data, (ii) your data has been processed illegal, and you object to their deletion by requesting the restriction of their use.
The right to data portability, a right that refers to the receipt of personal data concerning you and which you have provided to us with the right to transmit them to another operator in the event that the data processing was carried out either on the basis of your consent or the contract concluded with us, and the processing of personal data was carried out by automatic means.
The right to object, which means that at any time you have the right to object, for reasons related to your particular situation, to the processing of personal data in certain circumstances, such as (i) the processing was carried out in our legitimate interest or (ii) the processing is aimed at direct marketing, including the creation of profiles based on those provisions.
The right not to be subject to a decision based exclusively on the automatic processing of your data, including the creation of profiles that produce legal effects or that significantly affect you.
The right to lodge a complaint with us and/or the competent data protection authority. In this regard, you can file a complaint with us in writing, including by email, at contact@expertworker.ro or at the National Authority for the Supervision of Personal Data Processing, www.dataprotection.ro;
The right to go to court to exercise these rights. Contacts: In order to resolve situations involving the protection of personal data, please contact us at the e-mail address: contact@expertworker.ro. or no. by phone: +40 752 635 330 or +40 773 370 940.